Shipping policy

Australia shipping is FREE over $50 or $4.95

Orders which are in stock will be dispatched within 2 days from the Gold Coast. Any items on pre-order, please refer to the product listing for estimate dispatch date. 

Time frames for delivery are between 2 days - 12 days as follows:

Brisbane metro area: 2-6 working days

To other capital cities in Australia: 4-9 working days

To rural Australia: 6-12 working days

UK shipping if FREE

For international shipping, it is calculated at checkout. 

If shipping to anywhere outside of Australia or UK, you will be responsible for customs payments at arrival. For Canada and EU, this is typically 5-15%. If you do not pay this, the goods will be returned to us and any eligible refund will have delivery and return delivery fees deducted. 

Tracking 

All of our orders are shipped with tracking, and your tracking information will be sent to you after dispatch. Please note that it is your responsibility to check the tracking. If the parcel is late or is not delivered, please notify us by email no later than 5 days after it is considered late or delivered. This is the time frame given to us by our couriers, and therefore we can not be held responsible for any missing/late packages after this time frame. All of our deliveries have ATL - 'Authority to Leave' at a safe location, so please check for this, as fairly regularly the courier will place your parcel somewhere near your front door and out of the weather if they can. If you do not believe your address has a safe location, please write this in your order notes. 

Please note, you are responsible for listing the correct delivery address on your order - if it is incorrect and the package is returned to us, you will need to pay an additional delivery fee for the re-delivery cost. 

Email our friendly team with questions any time at: hey@nomadiqueco.com